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“Ask a Health Advocate” Makes Its Debut

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All patients and caregivers have questions for health advocates. Just like they have questions for their doctors, or nurses (or the Internet!), they have questions about navigating the craziness of the healthcare system, or questions about their medical records (or rights to get copies), or about a claim that won’t be paid, or a bill that is higher than they expected, or explanations of treatment options – many many questions that need answers. Sometimes the only way to sort out their challenges is to hire someone to help – thus AdvoConnection’s Directory to help them. But sometimes what they have […]

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How Health Advocates Can Save Money for Their Clients

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Over the past few years, increasingly, I hear from patients who (usually after hospitalization) feel that they have been unfairly billed for medical services.They contact me because they find an article or two I’ve written at my Patient Empowerment site at About.com about medical billing and insurance. When I say increasingly, I mean – since the first of this year the numbers have really spiked. I mean, really spiked. As if the medical billing universe has decided that no one should get a correct bill anymore, and everyone should be required to pay for something they didn’t think they should

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How Empowering Your Clients Makes You a Better, and Stronger, Health Advocate

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Those of you who know me beyond my work with AdvoConnection may know that my roots – the reason I started AdvoConnection – came from patient empowerment – specifically the recognition that when we are sick and debilitated, or scared or worried, most of us are unable to process the information we need to assess in order to make the wisest choices for ourselves. I experienced it myself, and I’ve heard stories over and over again – where the illness and emotion just don’t allow for even the most intelligent, rational thinkers to conduct themselves the way they would in

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Dear Abby Lights a Fire Under Health Advocates, Too

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Maybe twenty years ago, I read a Dear Abby column that went something like: “Dear Abby, When I was younger, I wanted to be a doctor when I grew up. But life got in the way – I got married, had three kids, was a good wife…. But now my kids are grown and on their own. I’m 47 years old, but I find I still have my dream of becoming a doctor. By the time I get back into school, and do my residency, it will be 10 years before I have doctor in front of my name! What

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Spring Cleaning

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If only my closets, cupboards and drawers were as cleaned out as the AdvoConnection websites are today! AC Members know that during the weekend, we moved – moved servers that is. Moved the 3,910 files that comprise the two websites (membership site and directory site) from one hosting server to another – a major undertaking. Moved the gigantic database that contains all the information about members, visitors, services, locations, explanations – all of it. Moved the zip/postal code database that helps patients and caregivers find our members, ready to help them with their healthcare system challenges. (Here’s a statistic for

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Just Who Is Making Your Clients’ Medical Decisions?

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A 58-year old man learns he has early stage prostate cancer. His urologist suggests he wait for a few months so they can test him again, then decide whether he needs treatment. But the man decides to get a second opinion to find a doctor who will treat him, because he just wants that cancer gone. It doesn’t take him long to find a doctor willing to treat him as much as he’d like to be treated. An 85-year old woman with diabetes has been diagnosed with breast cancer. Her doctor tells her she needs surgery to remove her breast,

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Quick! Pre-Paid Access to a Health Advocate

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You know the problem: clients contact you at the point they are desperate, or almost desperate. They’ve received a massive hospital bill – or worse – they received one months ago and haven’t begun to deal with it yet. OR, adult son lives on the west coast, elderly mom lives on the east coast… she has just fallen, is hospitalized, and son is lost, having no idea what to do next. (Fill in your own desperation story here: ___________________) These folks often find AdvoConnection.com and do a search for a patient advocate. Yet, despite their desperation, a recent informal survey

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APHA Blog : The Alliance of Professional Health Advocates
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