In the Absence of Certification – a Code of Conduct and Professional Standards
As private, independent health advocates are very aware, there is no nationally (or internationally) recognized certification for our profession. As such, there is no recognized – or expected – set of behaviors or standards for our profession either. What exactly does that mean, and why does it matter? Let’s put ourselves in our potential clients’ shoes for a moment. With no rules and no set of expectations – what makes potential clients think they can trust us? They find an advocate’s name online, talk to them on the phone for a few minutes, and – what? Send them money? Put …
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