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Trisha Torrey

Trisha Torrey is the founder and executive director of the Alliance of Professional Health Advocates.

Announcement: The Ken Schueler Patient Advocacy Compass Award

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As announced this morning at the AdvoConnection Business Institute, and in honor of the spirit, legacy and memory of Ken Schueler, our friend and colleague who passed away last spring, we’d like to invite you to apply for the Ken Schueler Patient Advocacy Compass Award. The H. Kenneth Schueler Patient Advocacy Compass Award recognizes Ken’s role in defining and growing patient advocacy as a valuable service that improves the lives of its client-patients. In his name and honor, it supports the growth of this career, and the work of individuals who wish to succeed by following in his footsteps. Ken’s […]

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And Above All – Establish Trust

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For many years I’ve heard from patients across the country with questions about their healthcare. Not medical questions; rather questions about something in the healthcare system that isn’t working the way they want, or expect it, to work. They can’t get their doctors to answer their questions, or the insurance company has turned them down for a test or treatment, or they got a bill they didn’t expect – or – ______ (fill in the blank with hundreds more questions!) There is one theme that runs through every question; – that is – a lack of trust. In every case,

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Tooting Your Own Horn, and Playing a Tune People Want (and Need) to Hear

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My last two posts have focused on why it’s important for those who want to succeed as private patient advocates realize that their success won’t rely on just their advocacy skills. The bottom line is that success is NOT about an advocate’s skills. Success is dependent on the balance of perception, needs and knowledge on the part of potential clients and the capabilities of advocates to fulfill them. And that means that success is dependent on the advocate’s understanding of how to run and promote a business. In other words: Succeeding in the business of private patient advocacy requires two

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Your Success as a Patient Advocate Isn’t About You

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There’s a guy who has developed the formula for determining winning lotto numbers correctly 92.6% of the time. He’s so good at determining those winning numbers that all 50 states, plus the Irish Sweepstakes and the Nigerian Lottery, have banned him from playing their games. He’s been escorted away from more scratch-off ticket vending machines than anyone can count. And he lives around the corner from you. Now – hold that thought. ………………………………………….. Dorothy spent 28 years as a pediatric nurse, first in a busy peds practice where she had a marvelous reputation as a knowledgeable and caring professional. Then

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Forum Fireworks Tackle the Question: Who Is Qualified to Be a Patient Advocate?

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(Originally published September 2011. Updated September 2019) Fireworks erupted in the APHA Forum recently. I call them fireworks because those involved are so passionate about their work – no matter what their points of view. Fireworks are awe-inspiring and truly beautiful, even if they don’t accomplish much, which is exactly what transpired. The questions and statements that caused that passion are worth sharing here, because they can help all of us clarify our roles in this growing profession of patient advocacy and navigation. The initial question was ” I’d love to hear from advocates –like me– who do not have

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Got Business? AdvoConnection One Day Business Institute – Reserve Your Spot Now

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Most members of AdvoConnection are aware of the upcoming Business Institute, but for those of you who aren’t members – you are invited, too! The cost to attend goes up this week, so this is the time to make your commitment. Topics will include legal, insurance, marketing, tools, money and certification. Here are some of the questions we will answer: Do you have the right insurance at the best price? What forms do you need and what makes your contracts legally binding? What’s the latest on certification issues? How can you deal with business problems your client poses, like not

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Happy Birthday AdvoConnection! Will You Help Us Celebrate?

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Two years ago today, we launched AdvoConnection as the premier directory for patients and caregivers to find a health or patient advocate or navigator, and to support the business starting and growing efforts of advocates. Happy Birthday to Us! You might be interested in what this journey has looked like so far: > More than 270 people are advocate or pre-advocate members of AdvoConnection. Most are in the process of exploring advocacy as a career. > 12 non-profit patient advocacy organizations are registered with AdvoConnection. > More than 2,100 people visit the directory site each month in search of an

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