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The Tragedies That Keep Me Up at Night

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The collision of my two professional worlds is keeping me up at night. It provides a cautionary tale for private, independent patient advocates. Not all readers of this blog know that I have my feet planted in two parts of this patient-assistance world. My first foray into healthcare started in 2004 with a horrific misdiagnosis which resulted in a change of careers (from being a marketing consultant) to becoming an expert in patient empowerment. By 2005 I had started writing on patient empowerment topics. Then in 2006, I began doing a great deal of public speaking across the US – […]

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Don’t Kick Yourself Later! The Top 10 Reasons You Need to Attend the APHA Workshops

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With only two weeks to go before our Alliance of Professional Health Advocates Business & Marketing workshops, we still have a few seats left! I know that in the past when I’ve been on the fence about whether to take a course or attend a seminar, I have too easily let them go by without taking action – missing out entirely – and then – ARGHGH! – I kick myself afterward. I do not want you to kick yourself afterward if you miss them! So here are your top 10 reasons to attend these workshops: 10. Because, no matter what

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The More Things Change, The More They…

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… seem to change. Yes – I know that’s not the way that saying is supposed to go, but in this case, it’s true. Healthcare – and the pursuit if its best outcomes – changes constantly. Just think about the changes over the past few years! I suggest to you that all the changes in healthcare, ranging from the ACA, to updated research results, to use of the internet, to changes in DRGs and CPTs, to outright FRAUD – all create opportunities for advocates to market themselves and their services. All these changes have been on my mind in a

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The Affordable Care Act / Obamacare Defines Perfect Roles for Private Professional Patient Advocates

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The healthcare reform law called the Affordable Care Act (ACA) – or Obamacare if you prefer the moniker (preferences seem to run about 50/50) – is being implemented over time. Of course, as most of us realize, the major portion described as the individual mandate, kicks in January 1, 2014 – only a few months from now. No matter how you feel about the legislation for your personal situation, you owe it to yourself to become familiar with the aspects of the law that define excellent roles for health advocates, no matter what type of advocacy they practice – medical

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Stealing Not Allowed

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Suppose you wake up one morning, and realize as you make your way to the kitchen that someone has broken in overnight and stolen your belongings! You never heard anything – you slept right through it. And yet, they’ve taken some of your most valued possessions. You feel violated. You’ve lost your sense of security. It’s a disruption, it’s disturbing, it makes you feel sick…. You try to figure out exactly what is missing, what exactly they have taken, and you wonder whether you’ll ever get any of it back or even more importantly, whether you can ever feel safe

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Amy Vanderbilt, Emily Post, and My Mother Are Turning Over in Their Graves

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Updated 8/2019* I suspect you were raised just like I was. As a polite young lady, one who knew and followed the rules of etiquette (a l those mavens of etiquette, Amy Vanderbilt and Emily Post), I was taught never to toot my own horn. Bragging about accomplishments just isn’t polite. Let someone else recognize your achievements, and if they mention them to you, just blush, and politely deflect. Do your best not to take credit, and certainly don’t make it sound like you’re proud of what you’ve done….as in “What, this old thing?…) (Unless, of course, you are male.

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Playing Favorites

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If you’re a parent, you know you’ve been asked this question: Which of your children is your favorite? Of course, there’s no way to answer that question! Because even if you have a favorite, you’d never fess up! As a parent, you do your utmost to be fair and equitable…. (We all know who our OWN parents’ favorite child is/was. My sister was my mother’s favorite. She was sweet, and quiet, and well behaved. And I was… well… not.) This week I was contacted with two different requests for referrals to APHA members, which means I am expected to pick

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