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The 2012 Schueler Patient Advocacy Compass Award Winner Is…

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Announcing the 2012 winner* of the Schueler Patient Advocacy Compass Award… Elisabeth Russell of Patient Navigator in Vienna, Virginia. Congratulations Elisabeth! Elisabeth was the unanimous choice of the selection committee – although – the choice was not an easy one to make. All applicants were outstanding examples of excellence in their service to their clients. Competition was stiff. There were no wrong choices. A few excerpts from Elisabeth’s application: Patient Empowerment: Patient-empowerment is the reason I wrote the series of “Roadmaps” that is available on my website. They are self-contained guides in the areas of Medical Management, Advocacy and Patient […]

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Let’s Talk About Excellence in Patient and Health Advocacy

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In less than one week, we will be announcing the winner of this year’s Schueler Patient Advocacy Compass Award. This is a big deal – and not just for the winner, who will find some perks that go along with the award. It’s a big deal to you, too, because in many ways, the stories our applicants told, and the questions they were asked to address, are what defines excellence in patient and health advocacy. In other words – these attributes, based on Ken Schueler’s work, goals and ideals define what we consider to be a top-notch, client-life-enhancing advocate. The

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10 Lessons Patient Advocates and Navigators Can Learn from the Superbowl

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I’ll confess that I’m not a big football fan. And I’m certainly not a big fan of sports metaphors (which actually drive me crazy in business because I think they are exclusionary – not everyone understands them.). But I am a fan of learning good business lessons from the experiences we have and the activities that are going on around us. And the lessons we can pull from the Superbowl are, well… super. So please forgive the sports metaphors for the moment, and see what you can learn: 1. The Superbowl is about excellence. Only the top two teams in

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