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“In the Mood” – How Glenn Miller, Johnny Mercer and the Andrews Sisters Helped Dad Weather His Pain

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I’ve just returned from Florida, having spent almost two weeks with my sisters, taking care of details since Dad died. There were plenty of tears – of course. But even more, there was laughter! Because despite our mourning, we shared many marvelous family memories as we uncovered this treasure (good grief – our grade school report cards!) or that one (did we really wear our hair like that in the 80s?) And of course, there were the conversations. Quite surprising, more than 100 people  attended Dad’s memorial service. It was a memorial service like few others – exactly what Dad […]

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Start and Grow Your Independent, Private Advocacy Practice – Coming Soon!

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Coming Soon! I’m happy to announce that my next book is now in the hands of the publisher, in the final stages of being edited, prepped and printed: The Health Advocate’s Start and Grow Your Own Practice Handbook – is on its way. Pre-orders are now available (through October 1.) ($10 off the total of cover price, plus shipping and handling). Pre-ordered books will be mailed on or before November 1. It’s a step-by-step guide, covering soup to nuts, for starting a one person, solo practice or a partnership of two or more people. If your intent is to start

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Don’t Let Your Cause Be the Cause of Lost Business

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With the national presidential conventions behind us, and particularly if you live in a swing state, you know that the political campaigning, dressed as attacks and vitriol, is only revving up (as if it can get any worse?) This presidential election will be the first one that social media – like Facebook, Pinterest and Twitter – will be used by the mainstream to share opinions and information. Possibly for the first time, you’re going to learn what your friends and followers, and those you follow, think about which candidate – and why. You’re going to learn more about them than

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Private, Independent – and Potentially Confusing

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There is a drug I take, which I have taken for years, which I order from one of the large mail-order benefits companies. Every 90 days or so, I log on, wend my way to ‘refill your prescription” and wait for a few days until it arrives. It’s a beautiful thing. Last week – not so much. Last week I tried to order my refill, and instead got a notice that they don’t have any in stock! Not only that, they weren’t sure when it would be in stock again. Say, what? This is a standard, everyone-takes-it generic type drug.

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What’s In a Name? A Caveat for “Navigators”

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Friend of health and patient advocates and NAVIGATORs everywhere, Elisabeth Russell, forwarded a link to many of us this week – an article from the National Cancer Institute regarding the use of patient navigators for cancer patients. My first reaction is – what a marvelous, MARVELOUS service these navigators are providing to cancer patients. I have to wonder how cancer patients ever survived treatment prior to having a navigator to help them! And then I have to pause…. I see a few problems cropping up – two that can be problematic for health and patient advocates, and one a problem

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What Health Advocates Need to Know about the Affordable Care Act

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It’s official and it’s not going away. The Patient Protection and Affordable Care Act, also known as healthcare reform, or the ACA, is changing the face of healthcare for every American. The first changes became effective shortly after its passage in 2010. New parts of the law will continue to be implemented until January 1, 2014 when the biggest part of the law, the individual mandate, will ensure (almost) every American has some form of insurance or government coverage to pay for the care they need. Are you, as an independent health advocate, prepared for those changes? Even further, are

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“Ask a Health Advocate” Makes Its Debut

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All patients and caregivers have questions for health advocates. Just like they have questions for their doctors, or nurses (or the Internet!), they have questions about navigating the craziness of the healthcare system, or questions about their medical records (or rights to get copies), or about a claim that won’t be paid, or a bill that is higher than they expected, or explanations of treatment options – many many questions that need answers. Sometimes the only way to sort out their challenges is to hire someone to help – thus AdvoConnection’s Directory to help them. But sometimes what they have

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