Trisha Torrey

Freedom, Flexibility, and Other Twisted Notions about Self-Employment

5 minutes of reading / Leave a Comment / By Trisha Torrey / August 6, 2018

When I decided for the first time in the 1980s to go into business for myself, my father thought I was crazy. “Why would you want to work 12 hours a day for yourself when you can work 8 hours a day for somebody else?” he asked. “Because they are the 12 hours I choose, Dad! I might work 12 hours today, but I can work just 4 tomorrow, or even take the day off… my choice! And – I get to do what *I* want to do.” My response was intended to help Dad better understand the flexibility of […]

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Independent Advocacy’s Three-Legged Stool of Success

4 minutes of reading / 1 Comment / By Trisha Torrey / July 23, 2018

In response to one of the most frequently asked questions I get as the director of The Alliance of Professional Health Advocates – I might be providing an answer you don’t expect. That’s OK! Because if you don’t expect it, then you may hear it even more clearly than you otherwise would. And that can only be good. I hear the basic questions in a number of formats: Do I need to get a degree or certificate to be a patient advocate? Followed by, “what degree?” or “what courses do I need to take?” Do I need to be certified

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Powerful, Useful, and Beneficial — From HBO’s Vice Media: Patient Advocates Can Save Your Money and Your Life

3 minutes of reading / Leave a Comment / By Trisha Torrey / July 15, 2018

In April of this year, patient advocates convened in San Diego for the APHA Summits to mix and mingle, learn, and talk shop… Joining us was the video crew from HBO’s Vice News, led by producer Amanda Pisetzner – a delightful group of young people, with so much talent and enthusiasm, asking great questions… They worked in the background during our networking event, and separately they met with two of our advocates, AnnMarie McIlwain, and Karen Vogel, as they conducted their important work. The crew even met with client-patients who AnnMarie and Karen found were willing to discuss their own

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Help Us Assess the LoveFest!

3 minutes of reading / 2 Comments / By Trisha Torrey / July 9, 2018

Once upon a time, the word “advocate” was contentious: doctors didn’t want us in the room, nurses didn’t want us next to a hospital bed, and health insurers thought we patient advocates were nothing but troublemakers. But in recent years there seems to have been a major shift in attitudes. I’m hoping you can help us assess that. This point came up in several recent conversations with people who have been doing advocacy work for many years; who have been able to observe attitudes for quite awhile, and who tell me they have seen this shift with their own eyes.

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To Gain a New Client, You’ll Have to Break 2 Bad Habits

5 minutes of reading / 1 Comment / By Trisha Torrey / June 25, 2018

The phone rings. It’s a new, potential client calling. You answer, “This is Joan Advocate. May I help you?” The client, Juanita, is relieved to hear your friendly voice. She launches into her story about the doctor not listening to her, and that she can’t fill her prescription because it’s too expensive. Then she asks if you can help her.

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The Sinkhole

4 minutes of reading / 1 Comment / By Trisha Torrey / June 18, 2018

Regular readers of this blog know a couple of things about me. For one thing, they know I live in Florida, having moved here from Upstate NY two years ago, no longer willing to freeze my cabungus off during the winter. (Or, as my husband phrases it, “you don’t have to shovel 90 degrees!”) They also know many of my blog posts are metaphorical, based on inspiration I get from my daily life which at times is well, yes, pretty darn metaphorical! And thus we set the stage for today’s post – The Sinkhole. Pure Florida. Pure Metaphor. See what

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B*tching and Moaning – Therapeutic and Educational

6 minutes of reading / 1 Comment / By Trisha Torrey / June 11, 2018

It doesn’t happen often, but when it does, it’s always an eyeopener and usually quite unsettling. When done well, and handled well, it can turn out to be therapeutic, and has the potential for great opportunity. I’m talking about moaning, groaning, complaining and yes – b*tching. Whether it’s a client complaining about an advocate, or the other way around, sometimes it’s fair and understandable, sometimes not. Sometimes it can escalate. Other times it can be diffused. In all cases we can learn from complaints. So let’s take a look.

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