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The Medical Menu: Explaining Patient Advocacy in the Kitchen Chaos of Healthcare

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Thank you to guest blogger & APHA Member, Christie Cox, BCPA , EDS patient advocate, advisor and author of Holding It All Together When You’re Hypermobile. To learn more, visit www.journey2joyous.com. If you’ve ever struggled to describe what you really do as a patient advocate, this metaphor will help. Drawing inspiration from the hit show The Bear—where kitchen chaos meets brilliance—the author serves up a vivid way to explain the value of advocacy that instantly connects with clients, families, and providers alike. It’s a story you can retell, adapt, and make your own. The Healthcare Kitchen If you’ve watched The Bear, you’ve […]

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Rats! Seattle History Exposes a Lesson for Advocates and Care Managers

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rat in sewer

I love Seattle. I have visited several times, all work-related, and always pleasurable. Such a vibrant city, so many good-hearted people. If I didn’t live so far away, I’d visit far more often. This month I visited Seattle again, and for the first time, I enjoyed several tourist days. Delightful! From the Space Needle, to the Chihuly Gardens, from the Pike Place Market food tour, to a tour of the Seattle Underground… which brings me to the point of today’s post. Early Seattle history is very much about the Seattle Underground. It’s so different from any history I’ve learned before,

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TOC: Your Independent Advocacy or Care Management Practice in a Time of Coronavirus / COVID-19

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images working during coronavirus

Table of Contents Find all COVID-19 / Coronavirus Pandemic posts listed here: …most recent listed first Update #5: For Your Listening and Learning Pleasure? (April 13, 2020) Update #4: Finding Opportunities During this Crisis (April 1, 2020) Update #3: Starter Ideas for Helping Clients During a Pandemic (March 21, 2020) Update #2: Fostering the Right Attitude for Your Clients and Your Practice (March 19, 2020) This is not a time to be waiting for things to change. Act now to help clients and your practice. First post: Patient Advocates and the Coronavirus (March 4, 2020) Let’s see what we can

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Coronavirus Resources and Best Practices for Advocates and Care Managers

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Coronavirus / COVID-19 Resources and Best Practicesfor Advocates and Care Managers RETURN to the MAIN RESOURCES PAGE  | CRISIS CONVERSATION PODCASTS  |   PRACTICE MANAGEMENT TOOLS As of June 15, 2020, these resources are still available, but no longer being updated. If you have a question about any of them, please contact us. As COVID-19 continues to plague the world, health and patient advocates and care managers must stay on top of resources and best practices. Be Sure You See the Most Current Resources: Please hit theRELOAD or REFRESH button   on your browser.(This will ensure your browser serves an

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Loaded for Bear May Mean No Care

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image from Wikimedia Commons

Last week, I received an email from a woman, I’ll call her Miranda, taking me to task for an article I had written that she found online. If Miranda had her way, I’d be walking the plank about now, or on my way to life in prison. The article she found is about patient modesty and how it affects one’s ability to get medical care. It poses the problem, considers the roots of the situation, then offers ideas to help someone get beyond modesty hurdles in order to benefit from better medical care. Oh, but Miranda was not happy about

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Serving One’s Country as a Healthcare Soldier

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Over the holiday weekend – Memorial Day Weekend – I pondered the sacrifices soldiers have made for our country. I expect you did, too. I’m married to a retired soldier. My husband spent 20 years in the US Air Force during the VietNam War era. I’m so very, very proud of him and his service. Patriotic holidays have a special meaning to us because, well, he lived it. (I was not married to him in those years.) We are grateful to, and honor those who served, including those who lost their lives. All this pondering, and the tendency of my

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Mr. Pareto, Mr. Juran, Mr. Koch, Garden Peas, and Your Care Management Practice

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Chances are you’ve never heard of the three gentlemen named in today’s post title: Vilfredo Pareto, Joseph Juran, or Richard Koch. Nor can you imagine how they – and garden peas – relate to advocacy. Yet, the principle they have in common affects your work and ability to succeed, especially in the early days of your practice building. Unfortunately, most newly minted advocates not only don’t realize that, but they ignore it – at their peril. So what principle am I talking about? This post is intended to light a fire under you if who can’t figure out why you

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Part IV: The Dirty Dozen Skills, Abilities, and Attributes of Successful Health and Patient Advocates and Care Managers

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And, finally, the fourth and last in our series of skills, abilities and attributes that all successful advocates and care managers must. Find Part I of the Dirty Dozen. Find Part II of the Dirty Dozen. Find Part III of the Dirty Dozen. We’re wrapping up with 3 additional concepts that are important to the success all private advocacy and care management practices. Yes – I know the total will be 16 (and we promised only a dirty dozen!) – see Part I about my inability to count 🙂 ) Which of these describe you and your abilities? Which of

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Part III: The Dirty Dozen Skills, Abilities, and Attributes of Successful Health and Patient Advocates and Care Managers

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Yes, Part III, as promised in our second installment when we continued with three additional attributes of successful advocates. Find Part I of the Dirty Dozen. Find Part II of the Dirty Dozen. This week we are concentrating on marketing skills. Many readers know I believe most assuredly that no advocate can successfully establish an independent, private practice unless he or she effectively markets his or her abilities and availability. Period. Which of these describe you and your abilities? Which of them do not? Where do you go from here? Do your own assessment! 8. Effective marketing begins with good

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Part II: The Dirty Dozen Skills, Abilities, and Attributes of Successful Health and Patient Advocates and Care Managers

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Yes, Part II, as promised in our first installment last week when we began with the first four attributes of successful advocates. Find Part I of the Dirty Dozen. Which of these describe you and your abilities? Which of them don’t? Where do you go from here? Do your own assessment! Part II: Abilities of Success Health/Patient Advocates and Care Managers 5. Health and patient advocates and care managers have an intimate understanding of the healthcare system. Important – I do not mean you must understand medicine. In fact, you really don’t need to understand medicine – as in diagnosis

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