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Why Lifelong Advocates Can Fail at Independent Advocacy

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Many of you, despite the fact that you have developed outstanding patient advocacy skills, will not succeed as independent private advocates, because you don’t act on one important distinction. Doesn’t seem right or fair, does it? So what’s that distinction? Let’s try a metaphor: Colleen has always loved houses, and has been the admin in a real estate company for almost 30 years. She has handled details upon details for others – from seller contracts to purchaser contracts, from hiring inspectors, to setting and retrieving signs on a property’s front yard. She knows her stuff, she’s done it all, she’s

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Families Need You: A Thanksgiving Opportunity

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Thanksgiving and the rest of the holiday season are right around the corner. Smart health and patient advocates and care managers can find this season to be a golden opportunity to expand their reach in many positive ways. The holidays are family times. Generations come together. Inevitably someone is facing a health and/or health system challenge. Aunt Joan has a new cancer diagnosis and hasn’t even considered a second opinion. Dad needs help sorting out his meds, while daughter Francine questions about whether he’s taking the right drugs at the right times, or whether the prescriptions he’s taking are causing

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You May Be a Criminal Without Even Knowing It

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You’re probably shaking your head… Criminal? Seriously? Of course you haven’t broken the law! You’re a law-abiding citizen and would never consider doing such a thing! And yet, there may be hundreds of you who have done just that. Further, you would deny it – until you learn the facts. The facts, described here, may help you get back in line with the law if it’s required.

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Political Controversy: We Are Being Tested Once Again

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I’m a political being and a news junkie. Can’t help it. It’s in my blood – literally – because both my father and grandfather (Dad’s father) were journalists, both avidly interested in politics. In fact, Grampa’s beat was Congress for Gannett Press in Washington, DC. (Reginald F. Torrey) See? I come by it naturally. Which is why the news of last week, the impeachment inquiry into Donald Trump’s actions, is painful to me. Now – do NOT get me wrong. It’s not painful because I do, or do not, disagree with it! That’s not it at all.

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All We Really Need to Know About Being Good Advocates We Learned in Kindergarten

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As children across the US and Canada start kindergarten this time of the year, I’m reminded of Robert Fulghum’s book, All I Really Need to Know I Learned in Kindergarten, a classic, published more than 30 years ago. I’ve actually written about advocates and the kindergarten principles before, years ago, as applied to some real negativity we were experiencing as a profession then. But today’s piece is updated, much more positive, and contains some further advice not shared then. So much of this kindergarten wisdom is appropriate to our successful running of an independent advocacy or care management practice –

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