doctors / physicians

Self-Centered and Unbusinesslike

self-centered woman image

Suppose I go to my favorite pizza shop and this conversation takes place: Me: I would like a pepperoni pizza with black olives, onions, and extra cheese. Johnny the Pizza Guy:? Sure! I’d be happy to help you with this pizza. But first let me tell you all about my pizza experiences – the reason I like to make pizzas. When I was little, we went to my grandmother’s house for dinner every Wednesday. My grandmother always made meatloaf. She made meatloaf with ground beef and always made gravy and mashed potatoes to go with it. It tasted good. It …

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Successes, Failures, and My Biggest Surprise

12 years. While on the one hand, 12 years seems like a looong time, on the other hand, it has gone by in the blink of an eye. I’m referring to the 12 years I’ve focused my professional life on building the profession of independent health and patient advocacy, having made the decision in 2007 to begin building an online presence for advocates through the AdvoConnection Directory website. It eventually launched in Fall 2009* and evolved to become The Alliance of Professional Health Advocates. So I’ve been giving thought to what I consider to be our biggest successes, biggest failures, …

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Fashionistas! What Hats Does an Advocate Wear?

I played golf the other day with a group of women I didn’t know well. I came away from the round being less pleased with my golf game (I really can’t putt!), but much pleased with the conversation and its application for our health and patient advocacy profession. In fact, I was so pleased with it, I went home and recorded notes so I could remember the conversation to share with you. The ladies I played with were very curious about advocates. They all had healthcare horror stories to share. One had recently been through some bad medical experiences with …

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Top 10 “Best Of” APHA Posts: 2017 in Review

As 2017 comes to a close, I thought it might be interesting to take a look at the blog posts you, my readers, considered to be most worth your reading time. Using post analytics, I’m able to see how many of you have read each of the 44 posts from 2017. Then, accommodating for the fact that some posts have been online for 11+ months, while others were just posted recently, it’s easy to tell which ones captured your imagination (or google’s search interest) to make the assessment. So here are the top 10 posts (well – OK – I …

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What Matt Lauer Can Teach Us About Private, Independent Advocacy

The shocking news last week (although not-so-shocking to some) that Matt Lauer had been kicked to the curb by NBC came in tandem with an email conversation with a newly minted health advocate who wanted to be listed in the AdvoConnection Directory, but who has a little (not so little) problem with her website and marketing materials. It struck me that Lauer’s behavior, as he faced accusations, even though the circumstances are NOT at all the same, provides a lesson to share with you.

How to Avoid P*ssing Off the Doctor in One Easy Step

OK – granted – I used that title to get your attention, but there’s a lesson here for all of us whether we use it for our clients, or for ourselves, or for a loved one — and that is — how to share information you have learned about symptoms, diagnosis, or treatment, without putting your provider on the defensive, or upsetting him / her. Too often I hear people I know, or (worse) a health or patient advocate, say “I TOLD that doctor … (fill in the blank)”. Argh. It makes me cringe. Because such an approach will most …

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Sleep Deprivation Spells Opportunity – and Responsibility

AdvoConnection hero

Saturday night (well, OK, in the wee hours of Sunday morning) across most of the US and Canada, we “sprung forward” our clocks, resulting in lost sleep, and at least a day of being totally thrown off because the day seemed… well…. just weird. Since most of us don’t work on a Sunday, the day of adjustment helped us acclimate, and then – life goes on with a longer day of sunshine through next Fall. But what if you had to lose that sleep every few days, then re-acclimate every few days> What if you spent your life in a …

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