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Coloring Outside the Lines

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When people ask you what you do for a living, what do you – as an independent health / patient advocate, or care manager — reply to them? It would be simple to say “I am an advocate” which, then, may require further explanation. That further explanation would likely include examples of the kinds of work you do (I attend doctor appointments with seniors. Or, I manage medical bills and negotiate them when they are too high. Or I help people figure out what their own choices are for treatments… or…. ) That further explanation is always valuable, especially if […]

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Raise Your Dues So We Can Turn the Titanic?

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The Titanic - from wikipedia

Heard on the street (and on the phone, and during an in-person conversation, and by text….) IFs and THENs: If [the healthcare system] was just ______, then ______ ! You’ll have your own variations to fill in there, like: If healthcare was less expensive, then more people could get care! If doctors would spend more time with me, then I could get my questions answered! If insurance would just cover it, then my client could get the treatment she needs! If there were more specialists to cover my ailment, then I wouldn’t have to wait so long for an appointment!

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What Biases Don’t YOU Recognize?

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As advocates, we all quickly become familiar with, and embrace, and share with clients, our Code of Ethics.* Of course, there are many tenets to the code, but primary among them is the very specific statement and belief that while acting as a professional patient advocate, we will never make decisions for our clients. We work to help them make their own decisions, we respect the decisions they make, and we assist them to be sure they are carried out. I’m sure, as you read that statement, you are nodding your head in agreement. YOU would never violate that tenet,

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Less Becomes More: Where Subtraction Has Positive Results

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I spent the weekend gardening. It’s spring, after all. Since my last assault on my garden last Fall, many plants got leggy, or died, or just needed rehab of some sort. Unlike many of my neighbors (and maybe you, too!) what I love most about gardening is finishing it. It feels so good when it stops! 🙂 What was unique about my weekend gardening is an observation I made; a good metaphor to share with you, in hopes of providing some inspiration on a service you can provide to your clients. (Yes, this is what happens when I’m pulling weeds.

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Assessing Value: The Cost of Meat and Potatoes

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An Open Letter to an Advocate Who Questions Her APHA Membership Received last week from Esther (not her real name): If you would please clarify a few things I’d really appreciate it.It’s time for my PACE membership to renew and I am trying to decide whether to spend that money. I want to have my name listed in your directory in the future, but your Premium membership is quite out of my budget. . Do you not offer beginner discounts? Secondly, I currently am an unemployed family caregiver and have no income. A basic renewal at $49, which is more

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Atychi-what? Overcoming Atychiphobia

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feargirl2

Over the years, dozens of professional advocate wannabes have talked to me about fear, including Fear of failure Fear of doing the wrong thing for a client Fear of failure Fear of losing their savings Fear of failure Fear of making a mistake in their work Fear of failure Fear of standing up to authority Fear of failure If your fears stand in the way of your success, then you have only two choices:

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Starting Out? Why a Non-Profit Practice Is NOT the Right Answer for You

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This is a question – or a statement – I hear frequently from those who wish to be independent health or patient advocates who are considering which business formation they need to set up to be independent.* After considerations of LLCs, or S-Corps or others, they tell me they want to establish a non-profit, then ask me if we offer resources to help them. Fay is one such advocate wannabe. She asked, “Do you have any advice for establishing a non-profit or not-for-profit agency to help patients?” Unfortunately, her question was being asked for the wrong reasons. Why?

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