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A Train of Thought to Put You on the Fast Track to Success

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Last week my husband and I made our move. After decades of living in Upstate NY, we moved to Florida (hey! It’s hot down here!) – and are now transitioning to new lives in a new place, with new friends, new challenges, new fun and more. The 1200+ mile trip itself was made a little easier by taking the Amtrak Auto Train. If you aren’t familiar with the Auto Train, it’s a service that transports both you and your car, leaving from the Washington DC area and traveling non-stop to Sanford, Florida, just north of Orlando. Your car is loaded […]

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When Clients Lie

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Years ago, I hosted a radio show where I had the opportunity to interview medical providers from many specialties about their work with patients. One of the recurring themes was that “Patients lie.” Now – you might wonder why that would become a theme, but the answer is quite simple. It was important to discuss it during the show because smart patients need to know that their providers assume they are lying as a part of the diagnoses or treatment they provide. (Good advice for smart advocates, too.) Here are some examples: An anesthesiologist told me that patients are always

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The Binder, the Meltdown, and Some Advocacy Karma, Too

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I beg your indulgence today as I relate a personal story. I don’t usually do this – rarely do I share this much personal information! But I promise you, if you stick with it – it will make sense by the end. As mentioned in last week’s post, my husband and I are getting ready to move. In less than three weeks, we’ll have begun settling in more than 1200 miles away. Since we will have no basement (!) and since it’s just really about d*mn time (!) – we are cleaning out, purging really – getting rid of the

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These 8 Yard Sale Lessons May Improve Your Advocacy Practice

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We’ve made the decision. We’re leaving the cold Northeastern winters behind, and in just a few weeks my husband and I will be moving south. We’ve sold our home in Upstate NY. We’ve purchased a home in Florida. We’ve planned the details for the actual move itself… The continuing challenge is one that will sound familiar to many of you. We have way too much stuff! We were newlyweds when we moved into our current home in 2007. We jammed two entire households worth of stuff into this home – most of it was simply moved to the basement. Then

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Patient Advocates and The Kindergarten Principles

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You may remember Robert Fulghum’s book, published in the 1980s, All I Really Need to Know I Learned in Kindergarten… The book is a group of essays focused on the wisdom that helps us lead a good life – basic tenets including sharing, being kind to one another, cleaning up after ourselves and living a balanced life. The book and its basics have come to mind so many times in recent months during exchanges with some of the patient advocates who have reached out to me. Their outreach, a mix of questions, complaints, reports and misinformation, leaves me scratching my

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Fool Me Once, Shame on You, But Fool Me Twice….

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From bold-faced lies to misrepresentation – facts that aren’t facts, withholding information, skirting the code of ethics, and shades of truth – honesty and the advocacy business have been on my mind. This topic was actually triggered by something that has nothing to do with advocacy at all, something that seems relatively innocuous, but then, maybe not-so-innocuous at all: the purchase of a 5-lb bag of sugar to bake holiday cookies last December. Now a 5-lb bag of sugar has always been a 5-lb bag of sugar and has yielded a certain number of batches of cookies. I’ve been buying

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Physicians Buying In – Bring on the Patient Advocates!

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Posted in the APHA Discussion Forum by one of our member advocates, In the last week I have received calls from 2 potential clients whose physicians actually advised them to get a Patient Advocate! One was for medical insurance denials and the other was for patient navigation. It makes me really happy that physicians in my area are recognizing that we exist and can help their patients. Followed shortly thereafter by another advocate who observed, I know the clinicians I encounter learn to deeply appreciate my role-and, except for those who are dismissed, become more deeply engaged with my clients,

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