advocacy ethics | APHA Blog : The Alliance of Professional Health Advocates

What’s Wrong with This Picture? Creating Confusion by Sending the Wrong Message

3 minutes of reading / 1 Comment / By Trisha Torrey / February 21, 2022

My social media of choice is Twitter. I’ve been a “Tweep” since 2008, although that includes years of no Twitter during the craziness of politics and elections when I find my blood pressure boiling way too frequently. There are lots of advocates who are also Twitter people. Those I know about I follow. When it makes sense I “retweet” what they’ve said to help them amplify their voices – a bit of a marketing boost, I hope! So you can imagine my surprise when I found this Twitter post the other day: Whoa! Say what? I contacted the advocate who […]

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What Exactly is Independent Patient Advocacy? (Curious Minds Want to Know!)

2 minutes of reading / 3 Comments / By Trisha Torrey / January 10, 2022

This post will be short(er) and sweet(er)than usual – because your time will be better spent reading something else – linked below. And here’s why: You may be familiar with CSA: The Society of Certified Senior Advisors. It’s a wonderful organization that not only teaches professionals the best practices of working with older adults, but then provides ongoing certification and education to be sure they stay current. APHA and CSA have been aligned and affiliated for more than a decade. (Not familiar? Learn more: www.CSA.us ) CSA publishes a print journal once per quarter – an award-winning journal of excellent,

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To Quote Dr. Phil – And How’s That Workin’ For Ya?

3 minutes of reading / Leave a Comment / By Trisha Torrey / September 21, 2021

True confession here – I am not a HUGE fan of Dr. Phil’s. However, in the early years of his TV show I used to watch on occasion and felt like he made some great points about the choices we make and how we live our lives…. So, short of catching my 15-year-old smoking pot in her room (no worries – even my grandkids are older than that), or finding out my husband has three other wives (beLIEVE me – he doesn’t!) here are some of my favorite Dr. Phil-isms: No matter how flat you make a pancake, it’s still

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The Enemy of the Good – Getting Out of Your Own Way

4 minutes of reading / Leave a Comment / By Trisha Torrey / September 6, 2021

I love sayings and metaphors. Those who are regular readers of this blog know that from previous posts. I so admire and respect people who just have a “way” of phrasing words to make concepts understandable, even those that are profound and important. I especially like it when I think they are right 🙂 One of the sayings I’ve cited in previous posts has been one that’s most often credited to Voltaire: Perfect is the enemy of the good. I’m going to show you how this saying fits advocacy, and how it can have a profound effect on your practice.

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She Crossed the Line: An Ethics Violation Which Gave Us All a Black Eye

5 minutes of reading / 2 Comments / By Trisha Torrey / February 17, 2021

It was jarring. It was upsetting. And it was taken care of swiftly. One among us decided that advocacy ethics don’t apply to her. And her actions, way outside our best practices and ethics, could have caused a patient to die. This is what happened (with no names or identifiable citations, because it could have been anywhere or anyone, and those specifics aren’t the point): I was first informed of the problem last October (2020) when I heard from the Senior Investigator from the State Board of Nursing. She had identified me as a leader in the profession of independent

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Elevating Normal

6 minutes of reading / 1 Comment / By Trisha Torrey / January 30, 2021

Today I’m sharing with you a recent revelation, based on a conversation with my friend, Grace. It’s H-U-U-G-E! With just a slight shift in thinking and approach, it can be used to manage our lives in the midst of this pandemic, our dreams for what’s to come post-pandemic, and even more so (and far more appropriate to this blog) our advocacy and care management practices. We’ve Been Selling Peace of Mind What the smartest independent advocates among us understand is that when a prospective client calls to inquire about our services, they aren’t really asking about what services we provide.

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What Aretha Franklin Can Teach Us About Communication

6 minutes of reading / Leave a Comment / By Trisha Torrey / November 18, 2020

This post asks the question: Under what circumstances do we go to the wall for our patient-clients? And when we need to go there, what’s the best approach? Scenario: Your patient-client checks in for a medical appointment and the receptionist is rude during the process. Do you say or do anything? And if so – how and what? Scenario: As you sit by your patient’s hospital bedside, a nurse comes in to change a dressing already wearing gloves. You ask her to wash her hands and put on new gloves and she cops an attitude. Do you insist? And if

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