Category Archive: hospital patient advocates

Dec 01 2013

Don’t Let the YesButs Stand in Your Way

Man showing tongue upside down .

This post is dedicated to all our APHA members and non-members who have been infested with YesButs. What’s a YesBut?  A YesBut is the answer to all those questions and suggestions intended to help them build their practices that they prefer to not think about. Further, it’s the answer that, until these same advocates find …

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Apr 28 2013

The VITAL Piece of Information the Press – and Many Patients AND Advocates – Are Missing

Soldiers march in formation

It happened one more time this week, frustrating me one more time this week, making me feel like a broken record again this week and then realizing…. hey!  Why not make this point louder and clearer enough so that YOU can all be a part of my “point well spoken” army! What am I talking …

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Feb 17 2013

Hospital Providers Come to Patient Advocates’ Defense

chicks

Last week I had the opportunity to speak to two groups of hospital quality personnel; those folks who work in hospitals who are charged with overseeing the safety of their patients. They are QIOS, that is, Quality Improvement Officers – and their jobs depend on making sure that their body of patients this year are …

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Feb 03 2013

An Advocate’s Allegiance Makes All the Difference

allegiance

Just in the past week alone, I’ve been asked three times why someone would hire a private patient advocate when there are so many other forms of help available. What other forms would those be?  A variety: hospital patients can call on the hospital’s patient advocate for help cancer patients find navigators to help them …

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Dec 10 2012

Plenty of Disruption at the PPAI Conference

conference

It was an incredible collection of professionals representing a wide spectrum of private and hospital advocacy.  Men, women, younger (20-somethings), older (70-somethings), newbies (“I’m still thinking about it”) and veterans (“I’ve been doing this for 20 years!”). Bedside advocates, hospital advocates, billing and claims advocates, mediators, nurses and nurse practitioners, lawyers, x-ray technicians, social workers, …

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Oct 14 2012

How Glenn Miller, Johnny Mercer and the Andrews Sisters Helped Dad Weather His Pain

I’ve just returned from Florida, having spent almost two weeks with my sisters, taking care of details since Dad died.  There were plenty of tears – of course.  But even more laughter – because despite our mourning, we shared many marvelous family memories as we uncovered this treasure (good grief – our grade school report …

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Jul 29 2012

What’s In a Name? A Caveat for “Navigators”

chemo

Friend of health and patient advocates and NAVIGATORs everywhere, Elisabeth Russell, forwarded a link to many of us this week – an article from the National Cancer Institute regarding the use of patient navigators for cancer patients. My first reaction is – what a marvelous, MARVELOUS service these navigators are providing to cancer patients.  I …

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Apr 16 2012

Just How Many Patient Advocates Are There?

flowerpots

One of our AdvoConnection members asked me the question a few weeks ago:  How many patient advocates do I think there are? I’ve got some educated guesses. But there are actually three parts to the question.  Just trying to figure out how many there are is only the first part.  Figuring out the trends is …

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