Category Archive: hospital patient advocates

Nov 24 2014

Gallimaufry: Your Questions, Some Answers, Media and Just Stuff


  Last summer I came upon this great word – a word I had never heard before, but which can be used in so many aspects of conversation and life!  The word is “gallimaufry.”  It means a hodgepodge, a jumble, or confused medley of things – items, ideas, anything at all. It’s a great word …

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Sep 15 2014

Chutzpah! Know When It Crosses the Line

One of my favorite words:  Chutzpah!  Pronounced “hoots-pah.” A Yiddish word translated as “shameless audacity” or “supreme self-confidence,” as in (according to Merriam-Webster) “personal confidence or courage that allows someone to do or say things that may seem shocking to others.” ….  and sometimes a trait required by the most effective of health and patient …

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Dec 01 2013

Don’t Let the YesButs Stand in Your Way

Man showing tongue upside down .

This post is dedicated to all our APHA members and non-members who have been infested with YesButs. What’s a YesBut?  A YesBut is the answer to all those questions and suggestions intended to help them build their practices that they prefer to not think about. Further, it’s the answer that, until these same advocates find …

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Apr 28 2013

The VITAL Piece of Information the Press – and Many Patients AND Advocates – Are Missing

Soldiers march in formation

It happened one more time this week, frustrating me one more time this week, making me feel like a broken record again this week and then realizing…. hey!  Why not make this point louder and clearer enough so that YOU can all be a part of my “point well spoken” army! What am I talking …

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Feb 17 2013

Hospital Providers Come to Patient Advocates’ Defense


Last week I had the opportunity to speak to two groups of hospital quality personnel; those folks who work in hospitals who are charged with overseeing the safety of their patients. They are QIOS, that is, Quality Improvement Officers – and their jobs depend on making sure that their body of patients this year are …

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Feb 03 2013

An Advocate’s Allegiance Makes All the Difference


Just in the past week alone, I’ve been asked three times why someone would hire a private patient advocate when there are so many other forms of help available. What other forms would those be?  A variety: hospital patients can call on the hospital’s patient advocate for help cancer patients find navigators to help them …

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Dec 10 2012

Plenty of Disruption at the PPAI Conference


It was an incredible collection of professionals representing a wide spectrum of private and hospital advocacy.  Men, women, younger (20-somethings), older (70-somethings), newbies (“I’m still thinking about it”) and veterans (“I’ve been doing this for 20 years!”). Bedside advocates, hospital advocates, billing and claims advocates, mediators, nurses and nurse practitioners, lawyers, x-ray technicians, social workers, …

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Oct 14 2012

How Glenn Miller, Johnny Mercer and the Andrews Sisters Helped Dad Weather His Pain

I’ve just returned from Florida, having spent almost two weeks with my sisters, taking care of details since Dad died.  There were plenty of tears – of course.  But even more laughter – because despite our mourning, we shared many marvelous family memories as we uncovered this treasure (good grief – our grade school report …

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