Grandson in NYC Hires Patient Advocate in Florida to Help Elderly Grandmother

by Amy E. Cuykendall, Patient Advocates, LLC

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I was contacted by an attorney in NYC whose grandmother lived in an independent living facility in Florida.  Her husband had passed, and she had no family here.  My team of RNs and I got involved in her medical care and wellbeing, accompanying her to her appointments, monitoring the meds as they came in and changed from month to month, and assisted with her insurance coverage to make sure these services and meds were paid for.

My RN noticed that the woman had trouble hearing. We scheduled a hearing test and it was determined that she had significant hearing loss. But she refused to get hearing aids. Her hearing continued to deteriorate to the point where she couldn’t hear the hurricane emergency evacuation procedures given during a mandatory presentation at her facility, which I attended with her.  After several months of coaxing, Mrs. R agreed to get fitted for a hearing aid.  She also agreed to get new glasses, see a podiatrist to treat her neglected feet and toes, and take more frequent walks outside to get fresh air!

Getting the hearing aids made a huge difference in the quality of her life, and I am blessed to have been a part of that.

Amy E. Cuykendall
Core Care Advocates, LLC
www.bestpatientadvocates.com

 

July 2010

 

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